The CIS Ombudsman's Webinar Series: USCIS and CIS Ombudsman Joint Engagements on USCIS’ Fiscal Challenges (First Session on Oct. 28, 2020)

View it as a Web page Office of the Citizenship and Immigration Services Ombudsman's Webinar Series: USCIS and CIS Ombudsman Joint Engagements  on USCIS' Fiscal Challenges  Wednesday, October 28, 2020 4:00 - 5:00 p.m. Eastern Time The Department of Homeland Security's Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) invites the public to participate in the first of two webinar sessions to discuss how U.S. Citizenship and Immigration Services (USCIS) is managing adjudications and operations given its fiscal challenges on Wednesday, October 28, 2020, from 4:00 to 5:00 p.m. EDT.  During this first session, Citizenship and Immigration Services Ombudsman Michael Dougherty and Joseph Edlow, Deputy Director for Policy at USCIS will kick-off a conversation to provide the public with an understanding of USCIS' current financial situation and how it impacts areas such as the allocation and prioritization of resources; workload shifts; and applicant support services at the Contact Centers. USCIS' experts will join the CIS Ombudsman's staff to relay information and answer questions on what the public can expect as a result of USCIS' current fiscal situation. The CIS Ombudsman's webinar will be an information sharing and gathering session. Listeners will be able to submit questions and comments (electronically) during the webinar. Where practical, the CIS Ombudsman will share submitted questions (without attribution) to assist USCIS in the development of its training and outreach materials. For more information about our office, view the CIS Ombudsman's Annual Report to Congress, issued in June 2020, or visit the CIS Ombudsman's website. We look forward to hearing from you on these issues and invite the public to register for this important webinar using the link below. RSVP Wait There's More... Find out the many ways on how the Citizenship and Immigration Services Ombudsman works for you. Ombudsman Annual Reports: By statute, the Office of the Citizenship and Immigration Services Ombudsman submits an Annual Report to Congress by June 30 of each year. The Ombudsman's Annual Report must provide a summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with USCIS. The Annual Report also reviews past recommendations to improve USCIS programs and services. Click here to view current and past Annual Reports.  Asking the Ombudsman for Help: The Ombudsman provides an impartial and independent perspective to USCIS in an attempt to resolve problems with pending cases. The Ombudsman does not have the authority to make or change USCIS decisions. Before contacting the Ombudsman, you must first try to resolve your problem through USCIS customer service avenues. Learn more on how the Ombudsman can help here.  Recommendations: The Ombudsman identifies systemic problems that individuals and employers face when seeking services from USCIS and makes recommendations with the goal of influencing change and improving the services at USCIS for both those who apply for and those who administer immigration benefits. In addition to the formal reviews and recommendations that the Ombudsman issues to USCIS, we also work in less formal ways to identify emerging issues and begin discussions with USCIS about how problems can be addressed. Find out more information about recommendations by the Ombudsman.  Public Engagement: The Ombudsman meets with stakeholders across the country to learn how the delivery of immigration benefits and services impacts communities and to share information about how our office can help. The Ombudsman is interested in meeting with you when we travel to your community. If you are interested in meeting with the Ombudsman and sharing information about your experience with USCIS, please email us.  Contacting the Ombudsman: Have questions regarding case assistance inquiries and stakeholder engagements? Contact the Ombudsman.  Stay Connected: Sign up to receives updates on events hosted by the Ombudsman's Office.

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